Terms of sale

Article 1 - Purpose These general terms and conditions of sale govern the contractual relationship between Kofea (Salmane Sahloune, sole proprietorship, SIRET 108 777 426 00017) and any person making a purchase via the kofea.fr website.

Article 2 - Products Kofea sells coffee and tea accessories (mugs, grinders, storage containers, gift sets). The essential characteristics of each product are shown on its product page.

Article 3 - Prices Prices are shown in euros. Under the VAT exemption scheme for small businesses, VAT is not applicable, article 293 B of the French General Tax Code - displayed prices therefore do not include VAT. Kofea reserves the right to change its prices at any time; products are invoiced at the price in force when the order is placed.

Article 4 - Orders Any order placed on kofea.fr implies full acceptance of these terms and conditions. A confirmation email is sent once the order and payment have been validated.

Article 5 - Payment Payment is made online when ordering, using the payment methods offered on the website. The order is considered final once payment has been confirmed.

Article 6 - Delivery Orders are dispatched within 48 business hours. Delivery times are given for information only; Kofea cannot be held responsible for delays caused by the carrier.

Article 7 - Right of withdrawal In accordance with articles L221-18 et seq. of the French Consumer Code, customers have 14 full days from receipt of the product to exercise their right of withdrawal, without having to give a reason or pay any penalty, except for return costs. To exercise this right, customers must notify their decision to ssahloune@gmail.com before the deadline expires. Products must be returned new, unused and in their original packaging. The refund is made within a maximum of 14 days after receipt of the returned product. Kofea also applies a 14-day return policy, as displayed on the website.

Article 8 - Statutory guarantees All products sold on kofea.fr benefit from:

• the statutory guarantee of conformity (articles L217-3 et seq. of the French Consumer Code);
• the statutory guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).

These guarantees apply regardless of any commercial guarantee.

Article 9 - Liability Kofea cannot be held responsible for failure to perform the contract in the event of force majeure, stock shortage or fault on the part of the customer.

Article 10 - Personal data Personal data collected when ordering is processed in accordance with our Privacy policy and the General Data Protection Regulation (GDPR).

Article 11 - Consumer mediation In accordance with article L616-1 of the French Consumer Code, in the event of a dispute, customers may use the following mediation service free of charge: cm2c

Article 12 - Applicable law These terms and conditions are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action.